Returns & Exchanges

At PlanToys, we want you to be completely satisfied with your sustainable fashion purchase. If your new garments aren't a perfect fit, you can return or exchange unworn items with original tags within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all eco-friendly tags are attached, and include the packing slip provided in the portal.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of generating the label.

• 4.
  Receive Your Refund

  Once our warehouse inspects the items, we will process your refund to your original payment method or issue store credit within 5-10 business days.