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Returns & Exchanges

At PlanToys, we want you to be completely satisfied with your sustainable fashion purchase. If your new garments aren't a perfect fit, you can return or exchange unworn items with original tags within 30 days of delivery.

Return Process

  • 1.
    Initiate Your Request

    Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

  • 2.
    Prepare Your Package

    Place the items in their original packaging, ensuring all eco-friendly tags are attached, and include the packing slip provided in the portal.

  • 3.
    Ship It Back

    Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of generating the label.

  • 4.
    Receive Your Refund

    Once our warehouse inspects the items, we will process your refund to your original payment method or issue store credit within 5-10 business days.